Training Workshops


I tailor your training to meet your organization's needs for live or online delivery. In 1997, I worked with a UCLA team of instructors that designed and delivered the first online certification program in Technical Writing at UCLA's extension program. I also developed and taught the first lab report writing class for UCLA’s Mechanical and Aerospace engineering department. Here is a list of satisfied clients from corporate and academic organizations.

WHAT PARTICIPANTS SAY ABOUT HER TRAINING

Judy Shane's UCLA evaluations over 15 years of teaching reveal average instructor ratings of 8.8 on a scale of 9.0. To see what her students say about her training, read some selected quotes in What Participants Say.

Here is a partial list of workshops she has designed and delivered for specific clients.

BUSINESS COMMUNICATION COURSES

Dynamics of Interpersonal Communication, 10-week, 3-unit course for business managers aimed at getting the best from subordinates, peers, bosses, and customers; winning over difficult people; and understanding cultural differences. (UCLA Extension - Business & Management).

How To Get Results Through Your Emails And Other Documents, 40-hour course providing managers with a review of the fundamental skills of writing, focusing on principles they can apply to emails and other business documents. (Moog Aerospace Company - Torrance)

Business Writing, 10-week course (UCLA Extension School of Business & Management, Los Angeles)

Grammar and Punctuation, online 10-week course (UCLA Extension English Department, Los Angeles)

Say What You Mean: Effective Business Writing, three-hour workshop for 120 participants ("Riding the Waves of Change" Conference, State of California, Southern Job Service division Supervisors' Conference in San Diego)

Effective Business Writing - four eight-hour sessions (State of California, Employment Development Department managers in Sacramento)

Business Writing, six-week course for managers in Material (Boeing, Long Beach)

Creative Writing for Business, four all-day sessions (Fletcher Challenge Ltd. Business Training, Auckland, New Zealand)

Effective Business Writing, four all-day sessions (Fletcher Challenge Ltd. Business Training, Auckland, New Zealand)

ENGLISH AS A SECOND LANGUAGE

English as a Second Language - Written Communication, 48-hour course for non-native speakers who are supervisors at Teledyne with a focus on speaking and pronunciation, grammar, English usage, and email writing skills. (Teledyne - Playa Del Rey)

Vocational English as a Second Language, 40-hour course for non-native speakers who are assembly workers - focus on speaking and pronunciation, grammar, English usage, and comprehension. (United Bakery Equipment - Dominguez Hills)

TECHNICAL COMMUNICATION COURSES

Lab Report Writing, 12-week, 4-unit course covering lab writing skills in coordination with Lab 157 for undergraduate engineering students (UCLA Department of Mechanical and Electrical Engineering).

Lab Report Writing and Oral Presentation Skills, 30-hour course delivered in 2-hour sessions to laboratory specialists. (Bachem, Inc. Torrance, CA)

Writing for Engineers, 10-week, 3-unit course covering basic writing skills for undergraduate engineering students (UCLA Department of Mechanical and Aerospace Engineering).

Proposal Writing, 9-week, 3-unit   online course that provides a complete set of proposal writing fundamentals needed for beginning proposal personnel and those who wish a review of the subject. (UCLA Extension - Business & Management).

Technical Communication, 10-week course, 4-unit course covering writing and presentation skills training for undergraduate engineering students (UCLA Department of Civil and Environmental Engineering).

Foundation Skills of Technical Writing Online, 9-week course (UCLA Extension School of Business & Management, Los Angeles)

Lotus Notes Online Tutorial - wrote interactive online training for 15,000 employees (Boeing Satellite Systems, El Segundo)

ORAL PRESENTATIONS SKILLS TRAINING

Oral Presentation Skills Training for PhD candidates, 12-week, 4-unit required course for PhD students preparing for their 45-minute oral exam to defend their thesis. (UCLA's Civil and Environmental Engineering Department)

Making Presentations POP, half-day seminar for 1,000 participants (International Association of Business Communicators Annual Conference, Dallas)

CUSTOMER SERVICE TRAINING

Customer Service Academy, an 80-hour leadership training course conducted over a 9-month period for high-level managers and employees. Ten 8-hour modules include: Customer Service, Communications, Team Building, Time Management, Stress Management, Conflict Management, Attitude, Managing Organizational Change, Decision Making & Problem Solving, and Ethics and Values. (City of Redondo Beach)

The Art and Skill of Dealing with People: A Customer Care Workshop, a seminar for fitness center employees. (Mount St. Mary's College's College)

Emails that Win Customers, 5-week course for 65 employees who communicate with customers through email, including the Technical Help Desk, (Epson Corporation, Long Beach, CA)

How to Conduct Customer Focus Group Research, half-day session (Fletcher Challenge Ltd. Business Training, Auckland, New Zealand)

MANAGEMENT AND LEADERSHIP COURSES

Leadership Training, a 40-hour leadership-training course for all City employees conducted in 10-week increments for four years. Learning modules included Customer Service, Communications, Team Building, Time Management, Stress Management, Conflict Management, Attitude, Managing Organizational Change, Decision Making & Problem Solving, and Ethics and Values. (City of Torrance and City of Redondo Beach, CA)

Time and Priority Management, an all day session for Rand Corporation’s managers. (Rand Corp., Santa Monica, CA)

How the CEO Views Quality, three-hour workshop (International Association of Business Communicators Annual Conference, Los Angeles)
Generating a 21st Century Mind, all-day seminar for 680 attendees (Corporation of Insurance Brokers of New Zealand, Christchurch, NZ)

The Hughes Ethics Game - created Trainer's Guide, training film, and training tools for Hughes Electronics Ethics training. Conducted stand-up training sessions for employees at the Hughes Corporate office and DirecTV.

Best Practices in Employee Communications, half-day workshop (Institute for International Research, Wellington, New Zealand)

Strategic Communication Planning - Case Study: A strategic approach to organization development, three-hour workshop (International Association of Business Communicators, Asia Pacific Region Conference)

New Views of Quality for 21st Century Communicators, three-hour workshop (Hughes Space and Communications Company, Communications and Media Department, Los Angeles)

Strategic Communication Planning, ten-week course (UCLA Extension, School of Business & Management, Los Angeles)

MARKETING AND PUBLIC RELATIONS COURSES

Writing Successfully for the Media, two all-day sessions (Asia Pacific Consultants - Kuala Lumpur, Malaysia)

Creative Writing for Magazines and Newsletters, two all-day sessions (Asia Pacific Consultants - Kuala Lumpur, Malaysia)

Leading Edge Business Writing for Marketing Managers - three half-day sessions (Haworth Inc., Holland, Michigan)

Special Events Management, one-day session for 200 participants (Public Affairs Management Conference, Wellington, New Zealand)

How to produce more Effective Newsletters, four all-day sessions (Fletcher Challenge Ltd. Business Training, Auckland, New Zealand)